We make refunds and other client services as convenient as possible at One Truckparts. Our goal is to provide you with the greatest products and services. If there are any concerns with the goods, our goal is to make the return or exchange process as simple as possible, which starts with providing clear and visible Terms & Conditions. Any refunds, exchanges, repairs, and replacements may be denied if these Terms & Conditions are not followed. Please read our return policy carefully at https://onetruckparts.com/returns
If you are not satisfied with one of our goods, you may return it for a hassle-free refund of the purchase price within 30 days of the date of purchase. Shipping charges are not included in refunds. One Truckparts will only pay for shipping on the outgoing replacement goods when exchanging damaged or defective equipment.
Some merchandise, including GOODS, are non-refundable. Third-party or other outsourced merchandise, including certain Special Orders, Commercial Tools, and equipment are all subject to a % restocking fee. Shipping costs are non-refundable. Clearance and “AS IS'' merchandise are non-refundable.
One Truckparts reserves the right to limit returns or exchanges at any time, for any reason. One Truckparts reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that One Truckparts and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card, or Border Crossing Card.
To obtain a Return Merchandise Authorization (RMA) number, please complete an Online RMA Form or reach out to our customer service team via Live Chat.
- Customer's name:
- Email address:
- Contact Number:
- Date of Purchase:
- Order number or PO number:
- Part number(s) of the item(s) you want to return:
- Part names
- A complete and detailed explanation as to why the part is being returned
- Vehicle information
If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.
Within 2-4 business days, most RMA numbers are issued. (Some goods may take longer than 4 days to arrive.) You will receive an e-mail with your RMA number and detailed return instructions. Please contact us if you do not get your RMA number within 5 business days of submitting your request, as there may be a problem with your return.
Return and Cancellation Policy
We accept authorized returns within 90 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. CarParts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please reach out to our customer service team via Live Chat so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
The following parts or products are NOT RETURNABLE for whatever reason:
Service Manuals (unless they are sealed and in their original condition);
Special-order products
Custom-made products
Painted parts
Parts that have been modified
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
How Do I Return a Part or Core?
(DO NOT SEND RETURNS WITHOUT FIRST GETTING AN RMA NUMBER.) Our return policy is 30 days. All parts and cores must be returned with a valid RMA number within 30 days of purchase. There are no exceptions to our 30-day return policy. You can get an RMA number by going to Manage My Order and entering your email address and order number, or by submitting a support ticket above within 30 days of purchasing your product, and we'll issue you an RMA (return merchandise authorization) number and instructions. Without an RMA number, returns will not be accepted.
When purchasing an aftermarket item, you may be charged a core charge, which is a deposit paid for the part's core, or recyclable component. You can receive your money refunded if you return the core of your old part to us.
It works in the same way that "bottle bills," or container deposit laws, do, in that you get money back for recycling empty beverage cans, plastic bottles, and other containers. This is one of the ways we, like many other aftermarket merchants, are encouraging recycling, preventing components from stacking up in landfills, and helping to safeguard the environment.
If your old core is in reusable condition and you wish to return it, please do the following:
Reach out to our customer service team via Live Chat.
Ask for an RMA number and instructions on returning your core.
Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.
Please note that for core returns, you must use the same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to CarParts.com. Core charges and taxes may vary, depending on the state in which you purchased the part.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business days (s) for your financial institution to reflect the credit on your account.
Store Return Policy
To return a product to a One Truckparts store for a refund, bring it back in its original condition and packing, along with your receipt, within 90 days of the purchase date. Within the warranty term, return a defective item. If the item has been used or installed, refund requests may be declined.
For any returns that will be documented at the time of the return, One Truckparts maintains the right to request a valid government-issued photo ID. Your ID number will be kept in a company-wide database of customer return activity. One Truckpartsaccepts the following forms of identification for returns: a U.S. or Canadian driver's license, a U.S. state identification card, a Canadian province identification card, a U.S. military identification card, a Mexican voter registration card, a passport, and a U.S. laser visa.
If you are returning an item(s) and you no longer have the receipt(s), contact One Truckparts Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest One Truckparts store.
One Truckparts RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES REGARDLESS OF RECEIPT.
To return a product to One Truckparts store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. You must drain all fluids, if any, from the product before returning it.* It’s recommended that you take the credit card used to purchase the product so the store can credit your card for the price of the product. If you do not have a credit card, or you purchased with PayPal or another digital payment method, simply present your receipt and the product, and the store will reimburse your account.
All returns to a One Truckparts store are subject to the Store Return Policy, and not all products are eligible for returns. For instance, all sales of customized items are final, and not eligible for returns.
To return a product One Truckparts shipped to you by mail, fill out the Return Form (found in Section B of your Shipping Invoice) and include it with the product in its original packaging and/or box. Before packing be sure to first drain all fluids, if any, from the product.*
You will be reimbursed for shipping costs only if One Truckparts made a shipping error or if the product was defective when shipped by One Auto. Please complete the "Return Reasons Code" section of this form and refer to the Customer Care Center number provided to make shipping arrangements.
If you are shipping from a location within the United States, and if either (i) One Truckparts made a shipping error or (ii) the product was defective when shipped from One Truckparts's Fulfillment Center, One Auto will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box and drop off the package at a shipping facility of your choice.
If you are shipping from an overseas location or a U.S. Territory and if either (i) One Truckparts made a shipping error or (ii) the product was defective when shipped from One Truckparts's Fulfillment Center, One Truckparts will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label. Simply enclose the carrier's pre-printed label indicating the amount of the shipping charge when you return the item.
One Truckparts recommends that you return the product to the One TruckpartsFulfillment Center using a carrier that provides package tracking services to ensure your product gets back to One Truckparts safely and quickly. If the product is return-eligible, your credit card will be credited for the full price of the product, but your shipping charges will not be reimbursed
- Check that all of the parts you wish to return are included in your RMA e-mail.
- We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
- All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
- Please make sure to write the correct RMA number on the outside of the shipping box.
- Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
- All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
Have you purchased the incorrect part or are you dissatisfied with your purchase? It's simple to return your part. Simply email us your return request within 30 days of purchase, and we'll send you an RMA (Return Merchandise Authorization) instruction. Complete return shipping instructions will be included in your RMA email.
Although our collection is extensive, we have attempted to organize our items in a variety of ways to assist you in finding quality car parts in the most efficient manner possible. Take a look at some of our most popular product categories below, and don't hesitate to contact us if you have any questions. The best choice is to use the filters above to search by year, make, and model.
We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws, etc) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part of a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.
If you refuse your order you must send us a support ticket as soon as possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)
Parts Geek, LLC, will not be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if Parts Geek, LLC, has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding any failure of the essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. It is not intended that your rights under state or federal protection law be limited.
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.
No, all products must be returned and reordered.
If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, the credit will not be issued.” PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER”.
We cannot accept returns on any part that has been damaged due to incorrect installation.
We cannot accept returns on any part that is missing parts, hardware, or instructions.
Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.
All products must be brand new and resalable. Items that have been used, installed, or disassembled will not be accepted.
Any costs incurred as a result of the installation of a defective product are not covered by us. This includes rental car coverage, towing costs, labor, and storage fees, among other things.
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
If you don't have an account:
When you need an item to return.
- Complete a “One Truckparts” return form. Place the return form inside the box with the merchandise you're returning.
- Complete a “Return Label” and tape it to the outside of the package.
- Bring the package to UPS or USPS and ship it back to One Truckparts. Please note that UPS or USPS will charge you for shipping the item.
If you are not satisfied with one of our goods, you may return it for a hassle-free refund of the purchase price within 30 days of the date of purchase. Shipping charges are not included in refunds. One Truckparts will only pay for shipping on the outgoing replacement goods when exchanging damaged equipment. We simply ask that the returned goods are not damaged, have no missing components, and have all of the manufacturer's documentation. Any special order or out-of-stock items are specifically exempt from this policy and will be subject to a restocking fee. After the tires have been mounted, wheels are not returnable.
Not every item from your order may arrive in the same shipment or on the same day to guarantee that you receive your order as promptly as possible. By going to your "My Accounts" page, you may track your shipments.
Please contact "One Truckparts" customer support if you're certain that all shipments have arrived but you're still missing things from your order.
One Truckparts Refund Checks are valid for one (1) year from the date of issue.
All parts, except for One Truckparts Branded goods, are protected by the warranties and/or guarantees of the third-party manufacturer. Please call +1 (407) 627-0357 for warranty information on third-party manufacturer's products discovered on our website or in one of our catalogs, and one of our technical specialists will locate it for you. Upon your request, we can mail, fax, or, in most cases, email you this information.
For specific One Truckparts branded items, the limited warranties can be obtained through the link Limited Warranty found here or on the specific product page.
We have made every effort to assure the accuracy of the information in our catalog and on our website; but, any typographical or printing errors, prices, or specifications (all of which are subject to change) will be changed without notice.
The Site's products are subject to change at any time. Errors will be corrected as soon as they are detected. Despite our best efforts, some of the products offered on our Site may be wrongly priced, the quantity or availability of a product may have changed immediately before you place your order, or other errors may be presented on the product page. As part of our delivery operations, we usually check prices, availability, and make sure there are no errors on the product page.
If the correct price of a product is less than our quoted price, we will charge you the reduced amount when we ship it to you. If the correct price of a product is higher than the price mentioned on our Site, we will generally contact you for instructions before sending the product, or we will reject your purchase and tell you of the rejection. Even if we have provided you an Order Confirmation or a Shipping Confirmation, we are under no duty to provide the product to you at the incorrect (lower) price if the pricing error is evident and unmistakeable and could have been reasonably recognized by you as a pricing error.
On rare occasions, you may be able to add a product to your shopping basket and submit your purchase for processing, only to have your order canceled due to product unavailability. You understand that things sell quickly and that there may be a period after an order is placed when the product is no longer available. You accept that we may cancel your order without penalty after you get an Order Confirmation. You may receive a Shipping Confirmation from us on very rare instances, but the product is no longer available in our inventory, the inventory of our third-party fulfillment provider, or the inventory of a Marketplace Seller. You agree that if we are unable to send the product you bought due to unavailability, we may revoke our acceptance and cancel your order without penalty.
Any errors, discrepancies, or omissions on a product page will be corrected at our discretion. In the case that there is an evident and unambiguous error on the product page, we have the right, in our reasonable discretion, to revoke our acceptance and cancel your order without penalty. If you've already received your order, we'll do everything we can to address your concerns.
This Return Policy governs One Truckparts's acceptance of returns.
We make refunds and other client services as convenient as possible at One Truckparts. Our goal is to provide you with the greatest products and services. If there are any concerns with the goods, our goal is to make the return or exchange process as simple as possible, which starts with providing clear and visible Terms & Conditions. Any refunds, exchanges, repairs, and replacements may be denied if these Terms & Conditions are not followed. Please read our return policy carefully at https://onetruckparts.com/returns/
If you are not satisfied with one of our goods, you may return it for a hassle-free refund of the purchase price within 30 days of the date of purchase. Shipping charges are not included in refunds. One Truckparts will only pay for shipping on the outgoing replacement goods when exchanging damaged or defective equipment.
Some merchandise, including GOODS, is non-refundable. Third-party or other outsourced merchandise, including certain Special Orders, Commercial Tools, and equipment are all subject to a % restocking fee. Shipping costs are non-refundable. Clearance and “AS IS'' merchandise are non-refundable.
One Truckparts reserves the right to limit returns or exchanges at any time, for any reason. One Truckparts reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that One Truckparts and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card, or Border Crossing Card.
While One Truckparts strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line, or otherwise are simply incorrect.
If your product(s) arrive defective, damaged, flawed, or simply incorrect, not at the fault of the customer, do not attempt to use, install, modify, or repair the part. Please contact our customer service team, who will assist during the process, work with you, and find the best solution to your issue.
In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the particular damage, defect, or fitment issues may be requested to correctly process your request, access the issue and underlying cause, and determine the next best steps.
If accepted, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part, which may require additional proofs, such as photos, videos, or assessments, and upon confirmation of the defect at no fault of the customer, the exchange or replacement will be processed. In limited instances, a return of the product may not be required, and in this event, additional steps may need to be taken as well.
Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick-up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Please be advised that the returns, refunds, or exchanges under this section do not apply to warranty claims. Warranties on products are offered by the manufacturers, and each manufacturers' timeframes, terms and conditions, and schedules vary. You can find more information on how warranty claims are processed by clicking here. While warranty claims are specific to each manufacturer, One Truckpartswill administer all warranty claims so that they may be as seamless as possible for our customers.
We will assist with the cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.
Purchased the incorrect part or size,
No longer need a product purchased,
Were sent the incorrect product contrary to what was described on the website,
Purchased a product that came defective, damaged, or faulty,
Are not satisfied with the purchase, or
Purchased the wrong product accidentally,
We ask you to contact our customer service representatives and they will help assist with the next best steps. While each particular category identified above has its own special rules and conditions (please read below), there are some general rules which apply to all returns or exchanges:
All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
Product(s) must be in new condition and the original packaging. In no event will we accept a product return that is in a poor condition.
Any returns related to defects, damage, fitment, or other flaws will require additional inspection. Depending on the product, we may also require that you sent the product back to the source for inspection. If you bring the product to your mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection.
Any returns related to incorrect parts, sizes, purchased in error, or parts no longer needed, do not in any way assemble, install, or modify the product.
Any product that was used or fully/partially installed is non-returnable.
In some cases, the return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
he few exceptions for items that cannot be returned include:
Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order).
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