You can contact our customer service team at +1 (407) 627-0357 or you can mail us at [email protected]. You can also fax us your queries at “(407) 995-6059” We also facilitate “Chat” services, you can access our live chat services by accessing our portal. The time is Mondays to Sundays 24/7 from 7:00am to 11:00pm EST; (4:00am to 8:00pm PST).

Tracking numbers are usually available within “2 to 3 BUSINESS DAYS” after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also track your order by loging into your account. To monitor your One Truckpartspackage, make sure you have got your One Truckparts tracking number from the and input it accurately.

Ground orders typically take 3 to 7 business days to arrive. Some orders may take longer than seven days to complete. Orders for truck freight are typically delivered in 7 to 12 business days. All truck freight deliveries will be scheduled with the customer through the shipping carrier, and a valid daytime phone number will be required.

Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays

We do not accept order cancellations because we often package things within an hour of receiving them, which is why we are unable to do so. As soon as you place an order, we start working on it.

We are unable to accept order modifications. As soon as you place an order, we start working on it. If you input an inaccurate address during checkout, we recommend contacting the shipping company as the package's recipient as soon as you get your tracking number. If you require extra parts, please place a new purchase. Once an order has been placed, we are unable to change part numbers or quantities.

(DO NOT SEND RETURNS WITHOUT FIRST GETTING AN RMA NUMBER.) Our return policy is 30 days. All parts and cores must be returned with a valid RMA number within 30 days of purchase. There are no exceptions to our 30-day return policy. You can get an RMA number by going to Manage My Order and entering your email address and order number, or by submitting a support ticket above within 30 days of purchasing your product, and we'll issue you an RMA (return merchandise authorization) number and instructions. Without an RMA number, returns will not be accepted.

You can check the status of the return in the portal or you can call the customer service at 888-520-2490 and check your return status.

You can contact our customer service team at +1 (407) 627-0357 or you can mail us at [email protected]. You can also fax us your queries at “(407) 995-6059” We also facilitate “Chat” services, you can access our live chat services by accessing our portal. The time is Mondays to Sundays 24/7 from 7:00am to 11:00pm EST; (4:00am to 8:00pm PST).

• Check that all of the parts you wish to return are included in your RMA e-mail.
• We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
• All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
• Please make sure to clearly write the correct RMA number on the outside of the shipping box.
• Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
• All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault

Within 2-4 business days, most RMA numbers are issued. (Some goods may take longer than 4 days to arrive.) You will receive an e-mail with your RMA number and detailed return instructions. Please contact us if you do not get your RMA number within 5 business days of submitting your request, as there may be a problem with your return.

“We do not ship outside the United States”. We only ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We also do not ship to freight forwarding companies or hotels

We collect sales tax in all the states required by law.

We do not ship to PO Boxes. You will need to provide a physical shipping address.

We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.

If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

Please be aware that we are not liable for any losses incurred as a result of packages being left unattended while you are away. It is your obligation to ensure that someone is present when the package is delivered. You can reach out to us by dialling (888) 520-2490. You will not be compensated for freight or parts if the shipper leaves your package unsigned or signs it falsely and it is lost. We can, however, make a claim with the specific carrier for lost or damaged goods, but their decision is purely based on their information and findings. To begin, look around your property for any packages that may have been hidden. Second, inquire with your neighbours to discover whether your box was delivered to their homes by mistake. If you are still unable to locate the box, you should contact the delivery company, who should return the driver to your home within 24 hours. If the driver is unable to locate the package, a claim with the shipping company will be filed. It takes about 30 days to settle a claim. While your claim is being processed, we are not responsible for any lost orders. Until your claim is resolved, any replacement components will have to be reordered.

Please be aware that we are not liable for any losses incurred as a result of packages being left unattended while you are away. It is your obligation to ensure that someone is present when the package is delivered. You can reach out to us by dialling (888) 520-2490. You will not be compensated for freight or parts if the shipper leaves your package unsigned or signs it falsely and it is lost. We can, however, make a claim with the specific carrier for lost or damaged goods, but their decision is purely based on their information and findings. To begin, look around your property for any packages that may have been hidden. Second, inquire with your neighbours to discover whether your box was delivered to their homes by mistake. If you are still unable to locate the box, you should contact the delivery company, who should return the driver to your home within 24 hours. If the driver is unable to locate the package, a claim with the shipping company will be filed. It takes about 30 days to settle a claim. While your claim is being processed, we are not responsible for any lost orders. Until your claim is resolved, any replacement components will have to be reordered.

Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

No, All products must be returned and reordered.

If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. ”PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER”.

We cannot accept returns on any part that has been damaged due to incorrect installation.

We cannot accept returns on any part that is missing parts, hardware, or instructions.

Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.

All products must be brand new and resalable. Items that have been used, installed, or disassembled will not be accepted.

Any costs incurred as a result of the installation of a defective product are not covered by us. This includes rental car coverage, towing costs, labour, and storage fees, among other things.

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

Not every item from your order may arrive in the same shipment or on the same day to guarantee that you receive your order as promptly as possible. By going to your "My Accounts" page, you may track your shipments. Please contact "One Truckparts" customer support if you're certain that all shipments have arrived but you're still missing things from your order.

Not every item from your order may arrive in the same shipment or on the same day to guarantee that you receive your order as promptly as possible. By going to your "My Accounts" page, you may track your shipments. Please contact "One Truckparts" customer support if you're certain that all shipments have arrived but you're still missing things from your order.

Only the Manufacturer's Warranties and/or Guarantees apply to all parts. One Truckparts cannot be held liable for the user's use or application. We've gone to great lengths to assure the accuracy of the material on this page. Any typographical or printing errors, as well as any prices or specifications (all of which are subject to change), will be adjusted without notice.

You may place an order by Toll Free Telephone, U.S. Mail, 24 Hour Fax (407) 995-6059 or on the web https://onetruckparts.com/ Your Customer Number, or mail code, appears above your name on the address label or on an invoice. If you are using an Order Form, refer to the shipping chart below. If you have questions about oversize or heavy items, or any other form of non-standard shipping, please contact us at +1 (407) 627-0357. For your protection - do not mail cash.

One Truckparts will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site or advertisement. The pricing match guarantee will not apply to items listed from auction web sites, or listed as clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, website or ad. The price match guarantee can not be based on club or membership discounts or group buys and cannot be combined with any other offers.

* Due to certain manufacturer pricing policies we cannot discount certain products manufactured by Edge, Superchips, MSD, AEV, Bushwacker, Mopar and Warn.